The SVB Tollway offers hi-tech and modern Highway Traffic Management Services (HTMS) services round the clock to its users to make their journey safe and comfortable.

Emergency Call Box: The 6.1 kms Tollway is equipped with 12 nos emergency call boxes on both sides of the carriageways. Travellers seeking any assistance can dial the ECB call box number which is (033) 2671 6479. The HTMS supervisors will immediately attend the call and provide necessary assistance.

Break- Down Towing Facility: Breakdown van facility is available. In case of vehicular breakdown on the Tollway, the van tows away the vehicle from the main carriageway to a nearby area where it can receive mechanical assistance.

Fire Tender: One fire Tender with heavy duty pump and one water tanker vehicle have been deployed round the clock to combat any incident of fire within the Tollway.

Ambulance and First Aid Facility: In case of accidents or other injuries, emergency ambulance services are provided to transfer the injured to nearby hospitals. Minor injuries are attended to at the first aid room of the Toll Plaza by the trained Para-medical staff.

Highway Patrolling: The Tollway is patrolled round the clock by special HTMS vehicles equipped with walkie-talkies. Any untoward incident is immediately reported to the local police authorities.

Security Guards: Security guards are posted round the clock at strategic locations to control and monitor traffic movements especially during night. Close co-ordination is maintained with HTMS control room at all times.

Electronic Surveillance: The entire Tollway is under CCTV Surveillance system. The 9 nos long distance HTMS cameras keep watch on the traffic movement along the entire Tollway. Besides the HTMS circuit, there are 56 cameras to keep surveillance on the entire Tolling activities starting from Toll Collectors’ actions, road users’ behavior till collection of cash at the safe deposit vault, leaving no scope of irregularities and complains.

VMS Boards: 4 nos Highly visible Gantry Boards are installed at the entry, exit and strategic points, which display present traffic condition and other information to users.

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